It Infrastructure Management

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Maintaining the continuity of the operation of the critical IT infrastructure

 

This service integrates monitoring solutions, specialized personnel (remote and on site) and management models that allow maintaining an optimal functioning of the technological platform of your organization.

 


Benefits
  • Continuity of the operation of the critical IT infrastructure.
  • Minimize the impact of incidents on the IT infrastructure.
  • Lower administration costs of IT platforms.
  • Systems available and in optimal operation.
  • Use key IT personnel in critical business functions.
  • Maintain an effective and profitable administration.

 


Monitoring Services

This service is offered when the client has internal personnel for administration activities. Normally, these personnel carry out other support activities, which is why they do not have a continuous and proactive monitoring methodology.

 

Servers
  • Proactive Monitoring:
    • Availability of physical or virtual servers.
    • Disc space.
    • Memory utilization
    • CPU utilization
    • Service status, both Microsoft Windows and Linux.

 

  • Periodic Verification Tasks with escalation to other support groups.
    • Verification of logbooks / backup reports.
    • Verification of replicas.
    • Verification of event viewer.
    • Verification of security alerts.
    • Verification of OS security updates.

 

  • Escalation of alerts or incidents to other support groups.

 

  Active Team
  • Availability of switches and routers.
  • Verification of response times.
  • Links and communications.
  • Escalation of alerts to other support groups.

Monitoring to Firewalls
  • Verification of availability.
  • Verification of the state of the interfaces.
  • Escalation of alerts to other support groups.

 


Supported Platforms
Operating systems

  • Windows Server
  • Linux, CentOS, Red Hat, Debian, Ubuntu.

Email Servers

  • Exchange Server
  • Hmailserver
  • OpenFire Server

(Availability, CPU, Memory, Disk, Services)

Messaging and collaborative work

  • Lync Server
  • SharePoint Server

Operating Systems

  • Windows Server
  • Linux, CentOS, Red Hat, Debian, Ubuntu
Database Managers

  • SQL Server
  • My SQL.

Web Servers

  • Internet Information Server
  • Apache

Content Managers

  • WordPress
  • Joomla
  • Umbraco

Virtualization

(Availability, CPU, Memory, Disk)

  • Hyper-V
  • VMware

 

 


Value Service

The experience has allowed us to design a service model that works. Minimizing the impact to the business due to incidents in the infrastructure, reducing support costs per user, objectively measuring the support activity.

  • Coverage 365: 24/7
  • KPI indicators
  • Backup Staff
  • Account Coordinators
  • Knowledge Management
  • Quality assurement
  • Capacitation program
  • Performance Evaluations
  • Based on ITIL